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Find answers to frequently asked questions about digital materials.
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'Digital Media Account' Help
Quick Start Guide for the Visually Impaired

Adobe EPUB eBook
The Basics
Software Help
Troubleshooting

Adobe PDF eBook
The Basics
Software Help
Troubleshooting

Mobipocket eBook
The Basics
Software Help
Troubleshooting

OverDrive WMA Audiobook
The Basics
Software Help
Troubleshooting

OverDrive MP3 Audiobook
The Basics
Software Help
Troubleshooting

OverDrive Music
The Basics
Software Help
Troubleshooting

OverDrive Video
The Basics
Software Help
Troubleshooting

Unable to find the answers to your questions in any of the above help categories? Please contact support with a detailed description of your problem or question.

In order to facilitate troubleshooting, please include the following information in your correspondence:

  • Steps to reproduce the problem (in as much detail as possible)
  • Exact text of any error message (screen shots are helpful)
  • URL(s) of any error page(s) you encounter
  • Library card number
  • Title(s) of problem download(s)
  • Applicable software version (this information can typically be found under Help > About.)
  • Operating system (Mac® OS 10.6.2, Windows® 7, Windows Vista®, Windows XP, etc.)
  • Internet browser and version (Internet Explorer® 8.0, Firefox® 3.0, etc. In most browsers, find this under Help > About.)
  • If applicable, device type and operating system
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